FAQ
Company and Vision
decover is driven by the idea that simplicity is the ultimate form of sophistication. Our products are developed based on our personal commitment to quality and uniqueness.
A detailed answer to the question What drives decover?
decover bv was founded in 2016. Prior to that, we were already operating as part of a marketing agency specialising in the hospitality sector.
A detailed answer to the question How long has decover been around?
The decover studio is based in The Netherlands, in Deursen-Dennenburg which is a small village in the province of North Brabant.
A detailed answer to the question Where is decover based?
decover sells both online and in-store. The most popular products are available in our online shops, but you can also request a quote by email or over the phone.
A detailed answer to the question How does decover sell its products?
decover currently operates three online shops, mainly specialising in display equipment for the hospitality industry.
A detailed answer to the question Which online shops are part of decover?
No, we are not members of a trade association. However, decover is a member of the Dutch Association of Sign Companies (VSBN).
A detailed answer to the question Is decover a member of a trade association?
Ordering Options for Businesses
No, we don’t have a loyalty scheme. Our products don’t usually lead to regular repeat purchases. After all, their quality ensures they last for years.
A detailed answer to the question Does decover have a loyalty scheme?
No, we do not usually offer a discount on our products, as each item is personalised by hand with great craftsmanship.
A detailed answer to the question Does decover offer a discount for businesses?
Yes, certainly. We can accept an order based on a purchase order and ensure that the required PO number is included on the invoice.
A detailed answer to the question Can orders be placed using purchase orders?
It is possible to order on account, subject to a quotation being provided in advance. We do, however, require a deposit.
A detailed answer to the question Can I order on account from decover?
Customer Service
decover’s terms and conditions are available on the website. At the bottom of the page, you’ll find a link to the page where you can download the terms and conditions as a PDF.
A detailed answer to the question Where can I find decover’s terms and conditions?
On working days, you can reach us by telephone on +31 (0)486 700 277 between 09:00 and 17:00. You can contact us by email at any time. We will reply within 24 hours on working days.
A detailed answer to the question How can I get in touch with decover?
No problem – just email or ring us. Please get in touch. We’d love to hear from you!
A detailed answer to the question My question to decover isn’t listed here. What should I do now?
Innovation and Technology
In decover’s privacy policy, we explain how we handle data and how we process it.
A detailed answer to the question How does decover handle data (technology)?
decover was born out of a personal drive to pioneer and the conviction that things can be done better. From our workshop, we are constantly striving for better, smarter or more beautiful solutions.
A detailed answer to the question How does decover approach product development?
Sustainability and Corporate Social Responsibility (CSR)
We are convinced that quality pays for itself in the long run. Not only in financial terms, but also for the environment.
A detailed answer to the question How sustainable are decover products?
At decover, we want to do what’s right for people and the environment, and that starts locally, right on our doorstep. We support local initiatives aimed at creating a better world.
A detailed answer to the question Does decover support local initiatives?
Contact
Mail us
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Contact
Call us
Do you have an urgent question or would you like to speak to us in person?
Please feel free to give us a call!
Visit us
Are you curious about our products and would you like to see them for yourself?
Book an appointment!